Frequently Asked Questions
Your guide to sustainable, stylish shopping at Clothes Mentor Arlington
What is your return policy for in-store and online purchases?
We offer a 7-day return policy for store credit on items with original tags attached and a valid receipt. Final sale items and clearance merchandise are not eligible for return.
How do you ensure the quality and authenticity of your designer items?
Every item undergoes a rigorous multi-point inspection by our experienced buyers. We verify brand markings, stitching, and hardware to ensure every piece is 100% authentic and in like-new condition.
How can I sell my clothes to Clothes Mentor Arlington?
We buy high-quality, name-brand gently used women's clothing, shoes, and accessories. Simply bring your items to our store; we process buys on a first-come, first-served basis and offer cash on the spot or a higher value in store credit.
Do you offer shipping for online orders?
Yes, we ship nationwide via USPS and UPS. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Clothes Mentor gift cards both in-store and online.
How often do you add new inventory to the store?
We put out hundreds of 'new-to-you' items every single day! Because we buy from the public daily, our inventory is constantly changing, so we recommend checking back often.